Home / Storage units / FAQ
Questions & answers
The questions we hear most. Don't see yours? Call 801-400-1086 or send us a message.
Renting a unit
How do I figure out how much space I need?
Use our size guide, which compares each unit to a room you know and shows what typically fits. Or call 801-400-1086 and one of our managers will help you pick the right size.
What sizes do you offer, and how much do they cost?
We have units from 3½×6 up to 16×36, plus shop spaces around 1,000 sq ft. Our most popular sizes are 10×10, 10×15 and 10×20. See every size with a video tour. Prices vary by size and features; check availability and rates online or call us.
How do I get started?
Choose a size, then reserve online or call 801-400-1086. We're happy to answer any questions along the way.
Do I need any documents to rent?
Yes. You'll need a valid form of identification.
How long do I have to sign up for?
Leases are month to month. No long-term contracts.
Are the units climate controlled?
No. Storage units are not heated or air conditioned. Our shop spaces do have natural gas heat.
Is power available?
Every shop space has power. A few storage units do too, including a 6×14 at 100 South and an 11×30 at Riverside. Contact us for details.
What if you don't have the size I need?
Check our sister property, Cougar Den Storage, right across the street from our Riverside location. We own and manage both and can help you find what you need.
Do you offer a moving service?
We don't, but we're happy to recommend a reliable local mover.
Access & security
When can I get to my unit?
Any time. Gate access is 24 hours a day, 7 days a week.
Who can get into my unit?
Only the people you give your gate code and key to. We don't hold a key to your lock and can't open your unit.
Do you provide a lock?
No. Please buy and use your own quality lock with your own key or combination. We're glad to recommend one.
Is there a dumpster I can use?
No. Please take any garbage with you and dispose of it properly.
What security do you have?
Infrared 1080p HD cameras record 24/7, every gate entry and exit is logged to your personal code, and managers patrol regularly. More about security.
Payment
What forms of payment do you accept?
Cash, check, money order, Visa, Mastercard and American Express.
Can I pay online?
Yes. Pay online any time with your tenant account.
Can I set up automatic payments?
Yes. We can charge your monthly payment to your credit card automatically. Ask your manager to set it up.
Can I pay in person?
Yes. There's a drop box outside the main gate for cash, check or money order. To pay by credit card, call us.
Can I pay by phone?
Yes, by credit card at 801-400-1086.
Can I pay by mail?
Yes. Make checks or money orders payable to Provo Central Storage, include your name and unit number, and mail them to:
Provo Central Storage Billing
1602 N. Canyon Road
Provo, UT 84604
Moving out
How much notice do I need to give?
15 days.
What do I do when I'm ready to move out?
Give us 15 days' notice. After you empty your unit, make sure it's clean and swept out, then call us. We'll inspect it for damage and cleanliness and then refund your deposit.